Shipping policy
Last updated: April 2026
Shipping Destinations
We currently ship to: US.
Processing Time (Made-to-Order Items)
All of our photo magnets are custom-made. Please allow 2–5 business days for production and processing before your order ships. During peak seasons or promotions, processing times may be slightly longer.
Shipping Carrier & Delivery Time
We ship primarily via USPS and UPS. Estimated delivery times (after shipment) are typically:
- 3–7 business days (depending on location and seasonal carrier volume)
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.
Shipping Rates
Shipping rates are calculated automatically at checkout based on carrier rates and destination.
Tracking
If tracking is available for your shipment, you'll receive a shipping confirmation email with your tracking number once your order has been dispatched.
Address Accuracy
Please double-check your shipping address at checkout. If an address is entered incorrectly or incompletely and the package is returned to us or marked undeliverable, we may need to charge a reshipping fee.
PO Boxes & APO/FPO
We can ship to PO Boxes. APO/FPO availability depends on the carrier services used and may take longer than standard delivery.
Lost, Delayed, or Stolen Packages
Once your package is handed off to the carrier, shipping delays can occur. If your tracking shows "delivered" but you haven't received your package, please:
- check around your delivery area / mailbox,
- contact your local carrier office, and
- email us so we can assist.
We are not responsible for packages marked as delivered by the carrier to the address provided, but we will do our best to help you resolve the issue.
Damaged Packages
If your order arrives damaged, please email us within 14 days of delivery at hello@luxemagnetstudio.com with:
- your order number, and
- clear photos of the damage (item + packaging)
We'll review and, if approved, arrange a replacement according to our Remake Policy.
Where We Ship From
Orders are produced and shipped from the United States (Oregon) through our production/fulfillment workflow.
Local Pickup
Local pickup is available at the following location: 19860 7th st, Bend, OR 97703.
Contact
Questions about shipping? Email us at hello@luxemagnetstudio.com.